Privacy Policy

AQUASPA ROYAL Sanitary Ware Trading CO. L.L.C S.O.C — Commercial License No. 1570193 | Commercial Registration No. 2743011 — Dubai, United Arab Emirates

admin@aquaspa.ae | aquaspa.ae

AQUASPA ROYAL Sanitary Ware Trading CO. L.L.C S.O.C respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit aquaspa.ae, contact us, submit an enquiry, request a quotation, download materials or otherwise interact with AQUASPA through our website or digital channels.

This Privacy Policy is intended to operate in accordance with applicable data protection laws in the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 Concerning the Protection of Personal Data, where applicable.

1. Information We Collect

Depending on how you interact with our website, we may collect information such as:

• Full name

• Company or organisation name

• Job title or professional role

• Email address

• Telephone number

• Country, city or region

• Project information

• Product interests

• Information submitted through contact, project or quotation forms

• Communications exchanged with AQUASPA

• IP address

• Browser and device information

• Website usage and navigation information

• Cookie and analytics information

• Marketing and communication preferences

We aim to collect only information reasonably necessary for the purposes described in this Privacy Policy.

2. How We Use Your Information

We may use personal information to:

• Respond to enquiries and requests.

• Provide information about AQUASPA products, collections and solutions.

• Prepare and follow up on quotation requests.

• Evaluate residential, hospitality, architectural, commercial or wellness projects.

• Communicate with architects, interior designers, developers, hotels, distributors, contractors and other business partners.

• Provide customer, commercial and technical support.

• Manage current and prospective business relationships.

• Improve our website, products, services and digital experience.

• Understand website performance and visitor interaction.

• Maintain the security and functionality of our website.

• Send marketing or commercial communications where permitted by applicable law.

• Comply with legal, regulatory and contractual obligations.

• Establish, exercise or defend legal rights.

Personal information will be processed only where permitted under applicable law, including on the basis of consent where required or another lawful basis recognised under applicable UAE legislation.

3. Marketing Communications

Where permitted by law, AQUASPA may send you information regarding products, collections, projects, events, architectural solutions, wellness solutions or other relevant commercial communications.

You may unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting admin@aquaspa.ae.

Withdrawing consent for marketing communications will not prevent us from contacting you where necessary in connection with an existing enquiry, quotation, project or business relationship.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Ensure the website functions correctly.

• Remember user preferences.

• Understand how visitors interact with the website.

• Measure website performance.

• Improve our digital experience.

• Measure the effectiveness of advertising and marketing campaigns where applicable.

Where required, non-essential cookies will be managed through the cookie consent and preference tools available on the website. Further information is available in our Cookie Policy.

5. Sharing of Personal Information

AQUASPA does not sell personal information.

We may share information where reasonably necessary with:

• AQUASPA affiliated companies.

• Authorised distributors, representatives or business partners.

• Website hosting and technology providers.

• CRM and communication service providers.

• Analytics providers.

• Marketing and advertising service providers.

• Professional advisers, including legal, accounting or compliance advisers.

• Government authorities, courts or regulators where required by law.

• A successor or acquiring entity in connection with a merger, restructuring, acquisition or transfer of business.

Where third parties process personal information on our behalf, we expect them to use such information only for authorised purposes and subject to appropriate safeguards.

6. International Data Transfers

AQUASPA operates internationally.

Personal information collected through aquaspa.ae may therefore be processed or stored in the United Arab Emirates or other countries where AQUASPA, its affiliated companies or authorised service providers operate.

Where personal information is transferred outside the United Arab Emirates, AQUASPA will take measures required under applicable UAE data protection legislation to protect such information.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Responding to enquiries.

• Managing quotations and projects.

• Maintaining business relationships.

• Providing support.

• Meeting contractual obligations.

• Complying with legal or regulatory requirements.

• Resolving disputes.

• Establishing or defending legal claims.

When information is no longer required, it may be deleted, anonymised or securely disposed of, subject to applicable legal requirements.

8. Data Security

AQUASPA takes reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, misuse or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Your Privacy Rights

Subject to applicable UAE legislation and any lawful restrictions or exceptions, you may have the right to:

• Request information regarding the personal data processed about you.

• Request access to your personal information.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal information where legally applicable.

• Request restriction or cessation of certain processing activities.

• Withdraw consent where processing is based on consent.

• Object to certain processing activities where applicable.

• Request transfer of your personal information where legally applicable.

To exercise a privacy right, contact admin@aquaspa.ae. We may request reasonable information to verify your identity before responding to your request.

10. Third-Party Websites

Our website may contain links to third-party websites, social networks, distributors, partners, suppliers or other external platforms.

AQUASPA is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policies of those websites before providing personal information.

11. Children's Privacy

The AQUASPA website, products and services are intended primarily for adults, professionals and businesses. We do not knowingly seek to collect personal information from children through this website.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, technologies, business practices or applicable legal requirements. The latest version will display its most recent update date.

Contact Us

AQUASPA ROYAL Sanitary Ware Trading CO. L.L.C S.O.C

Dubai, United Arab Emirates

Email: admin@aquaspa.ae

Website: aquaspa.ae